Last Updated: May 7, 2025
This Privacy Policy describes how Urban Chic Couture ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit or make a purchase from https://urbanchiccouture.com, or interact with us through any of our services (collectively, the "Services"). For the purposes of this Privacy Policy, "you" refers to the individual accessing or using the Services, whether as a customer, visitor, or other user.
By accessing or using our Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use the Services.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational purposes. When changes are made, we will post the updated policy on our website and revise the "Last Updated" date accordingly.
We collect personal information that you directly provide to us, including but not limited to:
Contact Information: Name, email, phone number, billing and shipping addresses.
Order Information: Order history, payment details (via payment processors), shipping status.
Account Information: Login credentials, security questions, preferences.
Support Communications: Any messages or attachments you send through contact forms or customer service channels.
When you use our Services, we automatically collect certain data ("Usage Data") through cookies and similar technologies, such as:
IP address, device type, operating system, and browser type
Pages viewed, time spent, referring URLs, and usage patterns
Login timestamps and interaction with features of the Site
We may receive personal information from:
Service providers (e.g., Shopify, payment processors, analytics tools)
Marketing partners
Social media platforms if you connect your account or interact with our content
All such information is treated in accordance with this Privacy Policy.
We use your personal information to:
Fulfill orders and provide services
Process payments and handle returns or exchanges
Communicate with you about your account or transactions
Provide customer service and technical support
Improve and personalize your shopping experience
Conduct analytics and market research
Detect, investigate, and prevent fraudulent or illegal activities
Send you marketing communications (where permitted)
We use cookies, pixels, and similar technologies to:
Operate and improve the Site
Remember user preferences
Track website performance and user behavior
Deliver personalized ads (where permitted)
You can control or disable cookies through your browser settings. Note that disabling cookies may affect functionality and performance.
We may share your information with:
Vendors and service providers (e.g., payment processors, shipping companies, IT support)
Marketing and advertising partners (subject to your preferences)
Affiliates and business partners within our corporate group
Legal or regulatory authorities where required by law or in response to valid legal processes
Third parties in connection with a business transaction such as a merger, acquisition, or asset sale
We do not sell your personal information to third parties.
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before submitting any information.
Our Services are not intended for use by children under the age of 16. We do not knowingly collect or sell personal information from minors. If you believe a child has provided us with personal data, please contact us so we can delete the information.
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is 100% secure.
We retain your information for as long as necessary to:
Fulfill the purposes outlined in this policy
Comply with legal obligations
Enforce our agreements
Resolve disputes
Depending on your location, you may have rights under applicable privacy laws, including:
Access: Request a copy of the personal information we hold about you.
Correction: Request corrections to inaccurate information.
Deletion: Request deletion of your personal data.
Portability: Request transfer of your information to another service provider.
Restriction or Objection: Ask us to restrict processing or object to certain uses.
Withdraw Consent: Where applicable, withdraw your consent to data use.
Appeal: Appeal a decision we’ve made regarding a data request.
To exercise these rights, please contact us using the details below. We may need to verify your identity before fulfilling your request.
You may opt out of promotional communications at any time by clicking the "unsubscribe" link in our emails. Even if you opt out of marketing, we may still contact you for transactional or service-related purposes.
If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us:
Urban Chic Couture
📧 Email: sinfo@mediamarkthinks.com
📞 Phone: +1 416-558-6970
🏢 Address: 48 Stonechurch Crescent, Markham, Ontario L6B 0J2, Canada
🌐 Website: https://urbanchiccouture.com