Frequently Asked Questions
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery. Items must be unused, in original condition, and with tags attached. Final sale items are non-returnable. To start a return, please contact our support team.
How long does shipping take, and what are the shipping costs?
Standard shipping across Canada takes 3–7 business days. Shipping costs are calculated at checkout. Enjoy free shipping on orders over $100!
Do you offer international shipping?
Yes, we ship worldwide! Delivery times vary depending on your location. Shipping fees are automatically calculated at checkout.
How can I track my order?
Once your order ships, you’ll receive a tracking number by email. Use it to track your order at any time.
What sizes do you offer, and how can I find my size?
We offer a wide range of sizes from XS to XXL. Please refer to the Size Guide on each product page to find your perfect fit.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I contact customer support?
Our support team is here to help! Reach us anytime at support@urbanchiccouture.com or use the Contact Us form on our website. We typically respond within 24 hours.
Do you offer any discounts or promotions?
Absolutely! Sign up for our newsletter to get 10% off your first order and stay in the loop on exclusive sales and offers.
What should I do if I receive a damaged or incorrect item?
We’re so sorry! Please email us within 3 days of delivery with a photo of the issue, and we’ll quickly resolve it for you.
How do I care for and wash my new clothes?
Care instructions are included on each garment tag. We generally recommend cold wash and air dry to preserve your item's quality and fit.